Hamara Local

Effective Date: February 2026

Published in compliance with: The Information Technology Act, 2000; the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules"); and the Google Play Developer Distribution Agreement & User Data Policy.

1. Introduction & Scope

Hamara Local Digital Services ("Hamara Local", "we", "us", or "our") provides the following mobile applications and related web platforms (collectively, the "Platform" or "Service"):

• Hamara Local (Package ID: com.hamaralocal.customer) — Dedicated application for customers to discover nearby shops, book appointments, request quotations, chat with local providers, and post reviews.
• Hamara Local Business (Package ID: com.hamaralocal.business) — Dedicated application for local business owners and service professionals to manage their store profiles, service catalogs, appointment calendars, customer inquiries, and reviews.

This Privacy Policy explains how we collect, store, process, transfer, and delete your personal and business information when you use our mobile applications and related services. By accessing or using either application, you consent to the practices described in this policy.

2. Information We Collect

We collect only the information necessary to provide and improve our local commerce, booking, and business management services:

A. Information You Provide Directly

• Customer Accounts (Hamara Local): Mobile phone number (for OTP authentication), user name, delivery/residential locality, and optional profile photograph.
• Business Accounts (Hamara Local Business): Business legal and trade name, owner/manager name, business mobile number, email, category, physical store address, pin code, district, operating hours, offered services/products with pricing, business photographs, and optional GST/trade license details for business verification.
• Appointments, Quotations & Enquiries: Appointment requests, scheduling dates/times, quotation requests, enquiry messages, review text, and star ratings exchanged between customers and businesses.
• Customer Support: Messages, feedback, or grievance reports sent to our support team.

B. Information Collected Automatically

• Device Information: Device model, operating system version, unique device identifiers, and network connection type.
• Location Data:
  • Approximate Location (Network/IP): Used to show nearby businesses, local offers, and city-level recommendations.
  • Precise Location (GPS): Collected with your explicit device permission solely while the app is active in the foreground to calculate distance to local shops and provide accurate directions. We do NOT track or store continuous background location.
• Usage & Diagnostics: Crash logs, session interactions, and app performance metrics (collected via Firebase Crashlytics and Analytics).
• Push Notification Tokens: Firebase Cloud Messaging (FCM) registration tokens to deliver appointment status alerts and message notifications.

3. How We Use Your Information

We use the collected information strictly for legitimate operational purposes:

• Authentication: Secure login via phone number OTP (handled securely by Firebase Authentication).
• Connecting Customers & Businesses: Forwarding your appointment requests and enquiry messages to the specific business you contacted.
• Personalized Discovery: Showing local businesses, services, and community updates near your location.
• Push Notifications: Real-time status updates for appointments, enquiry replies, and security alerts.
• Safety & Fraud Prevention: Preventing duplicate listings, spam, scam activities, and abusive behavior.
• Legal Compliance: Complying with statutory requirements under the IT Act, 2000.

4. Third-Party Service Providers

We do not sell, rent, or trade your personal data. We disclose information only to vetted technology sub-processors necessary to run the service:

Partner	Purpose	Privacy Information
Supabase Inc.	Cloud database infrastructure, data storage, and row-level security.	Encrypted at rest and in transit (TLS 1.3).
Google Firebase	Phone OTP authentication, push notifications (FCM), and analytics.	Google Privacy & Terms.
Google Maps Platform	Geocoding, address search, and displaying local shop map pins.	Subject to Google Maps Terms of Service.
Google AdMob	Displaying relevant banner/native advertisements.	Uses advertising IDs in compliance with Google Play Ads Policy.

5. Data Security

We implement robust technical and organizational measures to safeguard your personal data:

• Encryption in Transit: All communication between the app and backend servers is encrypted using modern TLS (HTTPS).
• Row-Level Security (RLS): Our database employs strict row-level security rules ensuring users can only read and modify their own data.
• No Password Storage: Authentication is handled via secure, time-expiring SMS OTPs.

7. Children's Privacy

Hamara Local is directed to adult audiences (18 years of age and older) seeking local services and business interactions. We do not knowingly collect personal information from children under the age of 18. If we become aware that a child has provided us with personal information, we immediately delete such data from our records.

8. Changes to This Privacy Policy

We may update this policy periodically to reflect updates in our platform features or applicable legal standards. Any revisions will be posted on this page with an updated "Effective Date".

9. Grievance Officer & Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, our data practices, or would like to exercise your data rights, please contact our designated Grievance Officer:

Grievance Officer: Privacy & Data Protection Officer
Legal Entity: Hamara Local Digital Services
Email: [email protected]
Support Contact: [email protected]
Country: India